Refund policy
At ShopVestora, we are committed to providing high-quality products and excellent customer service.
7-Day Return Policy
You may request a return within 7 days of receiving your order.
To qualify for a return:
- ✅ The product must be unused and in its original condition.
- ✅ The product must be returned with its original packaging and accessories.
- ✅ Proof of purchase or order number is required.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Share clear photos or a short video of the product so we can review your request.
Once verified, we will arrange a replacement or refund.
Non-Returnable Items
Returns will not be accepted for:
- ❌ Used or damaged products
- ❌ Products without original packaging
- ❌ Return requests made after 7 days
- ❌ Damage caused by improper use
Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders, approved refunds will be processed through bank transfer or another mutually agreed method after the returned product has been received and inspected.
Return Shipping
- ✅ If the return is due to our mistake (wrong or damaged item), ShopVestora will bear the return shipping charges.
- ✅ If the customer wants to return the product for any other reason, the return shipping cost will be the customer's responsibility.
Contact Us
For any return or refund request, please contact our customer support team before sending the product back.
Thank you for shopping with ShopVestora!