Return & Refund Policy
At ShopVestora, your satisfaction is important to us. We are committed to providing quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
To be eligible for a return, your item must:
- Be returned within 7 days of delivery.
- Be unused, unworn, and in its original condition.
- Include all original packaging, accessories, and any included materials.
- Be accompanied by proof of purchase or your order number.
We reserve the right to decline returns that do not meet these requirements.
2. Return Request Process
To request a return, please contact us at myshopvestora@gmail.com within 7 days of receiving your order.
Please include:
- Your order number
- The reason for the return
- Clear photos or videos if the item is damaged, defective, or incorrect
Our team will review your request and provide further instructions.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If approved, your refund will be processed within 5-8 business days.
Refunds will be issued through the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds will be arranged using an appropriate method agreed upon with the customer.
4. Exchanges
If you receive a damaged, defective, or incorrect item, we will gladly arrange a replacement or exchange, subject to product availability.
Exchange requests must be submitted within 7 days of delivery.
5. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us resolve your request quickly, please provide:
- Your order number
- Photos or videos of the product
- Photos of the packaging (if applicable)
We will review the issue and work with you to provide a fair solution.
6. Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or incorrect:
- Used or damaged products caused by customer misuse
- Products without original packaging (where packaging is required)
- Clearance or final sale items
- Gift cards (if offered)
7. Return Shipping Costs
If the return is due to our mistake (such as a damaged, defective, or incorrect item), we will cover the reasonable return shipping costs where applicable.
If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.
8. Order Cancellation
Orders may be cancelled before they have been shipped.
Once an order has been dispatched, cancellation may no longer be possible. If you wish to cancel an order, please contact us as soon as possible.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us.
Store Name: ShopVestora
Email Address: myshopvestora@gmail.com